Store Policies

STORE POLICIES

 

Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.

 

Order Processing

Orders are not processed on weekends and holidays. Products are shipped within 5-8 business days.  Sales and Promotions could result in a longer processing time, so please be patient. All orders received after 5PM will begin processing the next business day. Backorders are shipped as soon as we receive the items to our facility.

 

Payment Terms

Terms of payment are always 100% upfront and at time of purchase. We accept most major credit cards. As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law.

Your billing and shipping address must match in order to complete a transaction on this site. If the billing and shipping address do not match we will cancel the order and refund your money.

 

 

Shipping Policy

All orders within the US are shipped via USPS Priority with receipt confirmation and insurance. It takes approximately 2-3 business days for orders to be delivered once it has been shipped. Orders would be shipped once payment is confirmed and cleared. International orders typically take up to10-14 business days for delivery and are shipped via FedEx or USPS International Priority Mail. Vlore Luxury Loks, LLC reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.

We cannot ship internationally to a postal box or mailing center. A physical address is required. CUSTOM FEES may apply. Some countries put a tax on orders that come in from other countries. This is a fee that you, the buyer, are responsible for. It is vital to research or have an understanding on the custom fees where you live. Some places require you to pay the fee before you are able to pick up your packages. Also when the package is being held in customs it may take an additional 1-5 days for them to inspect the package.

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact us immediately. We will contact the carrier right away and initiate a trace for your package and have them start an investigation. If it is determined that your shipment has been lost, a replacement will be sent.

Expect delays during sales periods and holidays.

 

Refund and Exchange Policy

All sales are FINAL and there are no refunds allowed due to the exclusive nature and high appeal of our products. We accept exchanges only for products with the same or higher value. Customers are advised to complete exchange requests within 3 days of receipt in order to qualify for an exchange. Any exchange request not received within the specific time frame will be disqualified, NO EXCEPTIONS. All items returned are subject to a 15% restocking fee. The product must be sent back in the original condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored, altered in any way(Original ties must remain in tact as it was received by the customer). We will need you to send your original receipt back. We will not exchange without the original receipt. You will receive an invoice via email and balso a receipt located in the purchase package. We will need the receipt inside the packaging before we issue an exchange credit. Send your Exchanged item(s) including your first name, last name, phone number, your exchange request and original receipt to: VloreLuxuryLoks Att: Customer Care  2355 Woodbluff Ct. Cincinnati, OH 45231

For your protection, we suggest that all exchanges be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit, All Sales are Final on clearance and sale items. No exchanges or returns will be accepted. The customer is responsible for all return freights in a product exchange transactions. During sales we do not offer exchanges. All Sales are final.

Vlore Luxury Loks, LLC will apply a $10.00 undeliverable order and corrections to shipping addressed caused by customer error.

NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES AND FRONTALS, THEY CAN NOT BE EXCHANGED OR REPLACED.

 

Replacements

We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is truly defective and unusual we want to hear from you. If you have received any product that is defective you must contact us within 2 calendar days from the date of purchase. Although no refunds are permitted we will address the quality issue at once. A Customer Service Representative will provide the customer with instructions for the return of ALL of the product in question. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If Vlore Luxury Loks, LLC verifies and agrees that the product is defective in any way, Vlore Luxury Loks,LLC will then exchange or replace the item. If the customer selects a product in exchange of greater value, customer will responsible for paying the additional cost of the item. Vlore Luxury Loks, LLC will cover the cost of shipping the exchanged/new item back to the customer if priority shipping is selected. If Vlore Luxury Loks, LLC does not validate the product defect issue, we will return the item in question to the customer at our expense, via priority mail, without an exchange of product.

 

Limitation of Liability

Vlore Luxury Loks, LLC does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Vlore Luxury Loks, LLC will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Vlore Luxury Loks, LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Vlore Luxury Loks, LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

 

Errors and Shipment Delays

We will not be responsible for shipment delays due to weather or other natural or environmental factors, we will try our best to ship out products at the specified time-frame promised. However, we advise that you place your order far in advance to allow for unplanned delays. All shipping errors must be reported 4 business days of the date of delivery. Once confirmed that an incorrect item was sent, we reserve the right to resend the correct product or refund your money. However, the incorrect products must be returned to our office prior to re-shipping of products.

All orders are subject to order verification and security checks. 

Orders must be verified before shipping. Orders where the billing address differs from the shipping address may be subjected to security checks in which can delay your order. When using Pay pal we suggest customers ship to address that is confirmed on pay pal site. We suggest customers use same billing address as ship address to prevent shipping delays due to mandatory verification checks. We suggest checking out using Paypal if the billing address differs from the shipping address to prevent order delay. Vlore Luxury Loks, LLC  is not liable for shipping delays due to increment weather, holidays, natural disasters, or carrier delays,  order verification or  incorrect shipping addresses . Your order will be shipped to the address as entered on our website.

Providing an incomplete and/or incorrect shipping address is one of the leading causes of shipping delays. Upon ordering, please ensure all delivery information is complete and accurate to ensure successful delivery. If an order is returned due to insufficient or incorrect address, you will be responsible for reshipment.

*We ship using USPS and in certain cases Fedex

 

 

International Shipments

All international customers are required to submit a signed credit card authorization form complete with supporting documents. Once you've placed your order you will be contacted by Customer Service to provide this information.

International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.

 

Order Verification
The safety and security of our customers is the utmost priority of Vlore Luxury Loks, LLC. To this end,

Vlore Luxury Loks, LLC seeks to create an optimal shopping environment against identity theft and fraud by preventing unauthorized purchases for our customers.

Vlore Luxury Loks, LLC has created a highly sophisticated algorithm that prompts verification in the following cases but not limited to:

  • The billing address on the customer’s order does not match the credit card used in the transaction
  • The shipping address provided in the order is different than the billing address
  • Unusual shopping patterns

Orders subject to verification may require supporting documentation before the order has shipped. To ensure a successful transaction, please ship your order to the billing address listed for your credit card. For any order verification questions, please email admin@vlorehair.com


Cancellation By Vlore Luxury Loks, LLC

Vlore Luxury Loks, LLC reserve the right to cancel your order and / or refuse to accept subsequent orders in certain situations.

  1. If information given by customer is deemed fraudulent

If you have any questions on how to exchange hair please forward your questions to: admin@vlorehair.com

 

FRAUD

We will actively fight fraudulent credit card transactions. There are times when we may have to contact you to verify your identity to verify this transaction is legitimate. If so, this may cause some delays on your shipping time. Its best to make sure your shipping address matches your billing address to ensure quick delivery.